Shamaila Syed is Chief Customer Officer of BlueBirdRides (BBR) who has extensive experience of customer relations building for national and multinational projects around the world and with vast experience of leading the customer strategy, ensuring consistent and positive experience across all teams including marketing, sales and support to boost the organizations growth.
Shamaila Syed acts as the “Voice of the customer” at all levels, work with the cross functional teams to unite each department, getting and analyzing feedback. She also drives company-wide initiatives to build customer loyalty and advocacy to meet the customer expectations and market demands.
Shamaila Syed is highly motivated and has exceptional skills to use state-of-the-art technologies for better communication among teams all around the world. Her awareness of artificial intelligence tools to get the market trends based on the dynamic customer data, to understand the customer needs and quick turnaround to provide the best possible solutions, helps to implements companywide policies in quick and smooth ways at all levels.